Support & Services
Local Navigation
| Overview | BlackBerry Enterprise Software |
BlackBerry Device and Desktop Software |
Games and Applications |
| BlackBerry Enterprise Server | BlackBerry Enterprise Instant Messaging | BlackBerry Web Desktop Manager | BlackBerry Professional Software |
Overview
If you did not purchase BlackBerry® software or smartphones directly from Research In Motion (RIM), please contact your service provider to determine if the software distributed by RIM is authorised for use with your smartphone.
Available Software
BlackBerry Device and Desktop Software
The latest version of BlackBerry® Device Software or BlackBerry® Desktop Software may enable you to run applications more efficiently, whether through your smartphone alone or with the assistance of the desktop manager.
BlackBerry Enterprise Server Software
If you have BlackBerry® Enterprise Server, download the latest service packs and maintenance releases, as well as the BlackBerry® Enterprise Server Resource Kit, BlackBerry MDS Services and BlackBerry® MDS Runtime.
You can also sign in to the Technical Knowledge Center to download the full version of the latest BlackBerry Enterprise Server if you are a BlackBerry® Technical Support Services subscriber.
Service Packs
A service pack is a software release that contains product updates that include fixes for identified issues and feature enhancements. They are bundled separately for the four product variants: BlackBerry® Enterprise Server for Microsoft® Exchange, BlackBerry® Enterprise Server for Novell® GroupWise®, BlackBerry® Enterprise Server for IBM® Lotus® Domino® and BlackBerry® Enterprise Server for MDS Applications.
Download a BlackBerry Enterprise Server Service Pack
Maintenance Releases
There are two types of Maintenance Releases (MR): Hotfixes and Rollups.
Rollup
A Rollup is an installable piece of software that contains a small set of fixes released according to a predefined interval schedule. A Rollup can be expected to be released approximately six weeks after the date the previous maintenance release was posted. Rollups are purposed like a Hotfix, but are intended to get important fixes to customers in a predictive manner.
Hotfix
A Hotfix is also an installable piece of software that contains fixes for identified defects or potential security vulnerabilities in the product. Because of the often urgent and reactive nature of a Hotfix, a predictive release schedule is not followed. A Hotfix can be released for specific customer types or pertain to only one specific product variant. Before you download and install a Hotfix, it’s recommended that you read the Hotfix release notes to see whether a particular Hotfix applies to your environment and addresses an issue important to your organisation’s deployment of BlackBerry Enterprise Server.
Download a BlackBerry Enterprise Server Maintenance Release
BlackBerry Enterprise Server Resource Kit
The BlackBerry Enterprise Server Resource Kit provides BlackBerry Enterprise Server Administrators with tools to help monitor, analyse, administer and report on BlackBerry Enterprise Server operations. These tools can help you obtain per day and per user statistics, check for users who are out of wireless network coverage, track messages pending delivery in BlackBerry Enterprise Server and more.
Learn more about and download the BlackBerry Enterprise Server Resource Kit
BlackBerry MDS Services for BlackBerry Enterprise Server
BlackBerry MDS Services are components of BlackBerry Enterprise Server that handle requests from BlackBerry® smartphones and manage interactions with enterprise applications and systems. BlackBerry MDS Services for Web Services is a download for BlackBerry Enterprise Server v4.0. It is required to support Web Service systems-based applications developed with BlackBerry® MDS Studio.
Download BlackBerry MDS Services for BlackBerry Enterprise Server v4.0
BlackBerry MDS Runtime
BlackBerry MDS Runtime is smartphone software that provides runtime services for applications developed with BlackBerry MDS Studio.
Games and Applications
A variety applications, designed specifically for BlackBerry® smartphones, are available from third parties:
- Review the many applications and services available from BlackBerry partners. View the BlackBerry Solutions Guide
- Get games, ringtones and applications for your smartphone
- Visit Magmic.com to download games directly to your BlackBerry smartphone
- To download games from Plazmic, visit mobile.blackberry.com on your BlackBerry smartphone
BlackBerry Enterprise Instant Messaging
BlackBerry® Enterprise Instant Messaging allows your organisation’s end users to take their messaging with them while they’re on the go—regardless of the email platform they use. Learn more about and download the BlackBerry Enterprise Instant Messaging clients below:
BlackBerry Web Desktop Manager
BlackBerry® Web Desktop Manager is a web-based version of the BlackBerry® Desktop Manager. It allows users to manage and configure their BlackBerry® smartphones to receive messages, in addition to performing a variety of maintenance-related tasks.
BlackBerry Web Desktop Manager is specifically designed for organisations that would prefer not to deploy and install client-based BlackBerry Desktop Manager software on all BlackBerry user workstations.
BlackBerry Professional Software
BlackBerry® Professional Software is a wireless communications and collaboration solution designed specifically for small and medium-sized businesses. It provides wireless access to email, organiser, business data, the Internet and more via BlackBerry smartphones. At the same time, it also provides advanced security features and centralised control from an easy-to-use management console.
BlackBerry Professional Software can be installed on an existing server, such as Microsoft® Exchange or IBM® Lotus® Domino®. No additional hardware is required.